Scilly Ferries Residents’ Club

Join today for exclusive travel benefits

The Scilly Ferries Residents’ Club offers each member three free return trips on the Atlantic Wolff and two 20% discount vouchers per calendar year (January-December). The free return crossings are non-transferable, however the 20% discount vouchers can be shared with friends and family.

Membership of the club is free but you must be a permanent resident to enjoy these exclusive benefits. Your status as a resident will be verified during the application process. Memberships are on an individual basis, so you will need to apply for each person living at your address, including children of all ages.

Membership of the club is on an annual basis running from January to December (or part year there of), so you will need to re-apply each year, towards the end of the membership period.

Please note; the email address used at application will be the email address tickets are booked through.

Please carefully read the Terms and Conditions of Membership below.

Terms and Conditions of Membership

1. Introduction

For the benefit of residents of the Isles of Scilly, Scilly Ferries is delighted to offer membership of the Scilly Ferries Residents’ Club.

Through the Residents’ Club, we offer certain benefits including entitlements to free and discounted travel (subject to certain limits) on our ferry service which operates to and from St Mary’s. Such arrangements are subject to our terms and conditions of membership set out below (the “Terms and Conditions“).

Membership is available to permanent residents of the Isles of Scilly subject to the conditions below. To apply for membership, please complete the Application Form (available via our website at www.scillyferries.co.uk). Applications are subject to approval by Scilly Ferries and they will be considered on a case by case basis. To be a Member, you must meet our residency requirements outlined in our FAQs page.

Membership entitlements and benefits may differ where there are different membership categories and may also change from year to year.

2. Definitions

The definitions below apply in these Terms and Conditions.

“Scilly Ferries Residents’ Club” or “Residents’ Club” means the club operated by Scilly Ferries for the benefit of Members.

“Junior Member” means an individual under the age of 18 who has been registered by a Member who is their parent or legal guardian and has been accepted by Us as being a Member.

“Member” means an individual who has been accepted by Us as being a member of the Residents’ Club, including Junior Members.

“Reduced Fare Benefits” means the benefits offered to Members from time to time which may include discounts (of up to 100%) on a standard ticket price.

“Scilly Ferries” means Harland & Wolff (Scilly Ferries) Limited trading as Scilly Ferries.

“We“, “Our” and “Us” means Scilly Ferries.

“You” and “Your” means you, as an applicant or a Member, as appropriate.

3. Starting Your Membership

In order to be a Member, you must meet our residency requirements. To apply for membership, please complete the Application Form and submit it to Us. Please allow up to 14 days for your application to be processed. We may refuse an application for membership at our sole discretion. If you are granted membership, We will issue you with a discrete membership number by email. Your application to be a Member constitutes acceptance of these Terms and Conditions. If you do not agree to these Terms and Conditions, you must not participate in the Residents’ Club.

Membership of the Residents’ Club is free. Applicants must be permanent residents and have their primary residence on the Isles of Scilly. We may require proof of Your identity and residence status when we consider Your application. Further details of the specific requirements are available on our website at www.scillyferries.co.uk or if you are unsure whether you are eligible please send an enquiry to us (at our contact details which are found at paragraph 10 below).

Applicants must be over 18 at the time of application, however for applicants under 18, We are pleased to offer a Junior Membership programme as set out below.

4. Junior Members

You may apply to register your children who are under 18. This application will be subject to the same review and approval process as for adult Members, as set out above. If they are entitled to become Junior Members, they will be entitled to their own membership number. If You have registered your child as a Junior Member of the Residents’ Club, then You are responsible for your child (and Your child’s access to the Residents Club) and accept that Your child’s participation is in accordance with these Terms and Conditions.

5. Yearly Membership

Membership operates on an annual basis, expiring on 31 December each year. Please be aware that Your membership will not renew automatically, and You are responsible for reapplying each year (or in the case of a Junior Member this responsibility is with their parent or guardian until they can apply to be a Member). Requests for membership for any year may be submitted from 1 December of the previous year and at any time during that membership year. The process for renewals will be set out on our website at www.scillyferries.co.uk. You must have membership for the relevant year and once Your membership for the previous year expires then You will not be entitled to the benefits of the Residents’ Club until Your membership for the next year is granted.

6. Conditions of Membership

Each Member’s membership number is personal to that Member and (unless a benefit is stated to be able to be used by others) it is strictly non-transferable. Each Member is responsible for all activity on their own account (except in respect of Junior Members, for whom their parents or legal guardians are responsible). Each Member shall ensure that they maintain the confidentiality of their membership number and, where we offer a portal or online account, your login details for the Residents Club. The Residents’ Club is for personal use only, and Members are not permitted to use their membership for commercial or business purposes.

Any violation of the Residents’ Club Terms and Conditions is a basis for Us to limit, suspend, terminate or otherwise sanction the rights and the benefits to which a Member would otherwise be entitled as part of their membership of the Residents’ Club.

7. Reduced Fare Benefits

Membership of the Residents’ Club will allow Members to benefit from Reduced Fare Benefits.

The Reduced Fare Benefits are:

Free Return Crossings: Three (3) free return crossings per Member per calendar year; and
20% Off: Twenty percent (20%) off a further two (2) return crossings per Member per calendar year (the “20% Off“).

Reduced Fare Benefits may not be used in conjunction with any other offers or fare reductions which are not specific to the Residents’ Club.

Members may use some or all of their entitlement to the 20% Off benefit for friends and family. Please be aware that if You provide other people with your membership number and a booking is made using this 20% Off, such bookings will count towards, and use up, Your entitlement. We will treat any booking by a third party using your membership number to obtain Your 20% Off benefit as being an authorisation by you for them to use your entitlement.

Members must provide their membership number at the time of booking. Where a Member does not provide their membership number at the time of booking, the full fare advertised for the booked journey shall apply.

Reduced Fare Benefits apply to travel only on the Atlantic Wolff ferry service which operates to and from St Mary’s.

All bookings are subject to the availability of tickets for the relevant journey and all travel is subject to Our Terms and Conditions of Carriage including the rules regarding cancellation and amendment and, where applicable, this may involve the payment of an administrative fee. The costs of such administrative fees are not included in your Reduced Fare Benefit. Where you are entitled to cancel a booking then this will be reflected in your remaining Reduced Fare Benefit available.

If your booked ferry is cancelled (including where due to adverse weather conditions) a Member may transfer a ticket booked using the Reduced Fare Benefit to an alternative date or time (subject always to availability and Our Terms and Conditions of Carriage), or the ticket will be cancelled and the entitlement to a ticket using Reduced Fare Benefit will be credited back to the Member so it can be used at another time during the year.

Reduced Fare Benefits are only valid for the year in which they are awarded.

The value of Reduced Fare Benefits is determined by Scilly Ferries at its sole discretion and may vary from time to time.

8. Ending Your Membership

We may limit, suspend, terminate or otherwise sanction your membership and the benefits to which you are entitled if you violate the Residents’ Club Terms and Conditions or Our Terms and Conditions of Carriage.

If You no longer wish to take part in the Residents’ Club, You can do so by simply ceasing to use your membership number when booking your travel, and Your membership will automatically lapse on 31 December.

9. Making Changes to Our Services or Terms and Conditions

We have the right to suspend or terminate the Residents’ Club at any time at Our sole discretion. We will endeavour to give at least 14 days’ notice of this where practicable to do so.

From time to time, it may be necessary for us to make changes to these Terms and Conditions. Any changes will be published on this website. We will give ensure there is at least thirty (30) days’ between publishing the changes and the changes taking effect (except if a longer or shorter period is required by law or in order for Us to comply with the law) if an amendment to the Residents’ Club is likely to materially and adversely affect your participation or membership. Where changes to Terms and Conditions apply to your current membership, then your continued participation in the Residents Club after the change of these Terms and Conditions will indicate your acceptance of the changes.

10. Contact Details

If you have any booking enquiries, comments or complaints You can contact Us at info@scillyferries.co.uk

11. Data Protection

When you apply for membership of the Residents’ Club, We will collect certain personal data from You including your name, email address, telephone number. This personal data will be collected and treated in accordance with our Privacy Notice which can be found on our website at www.scillyferries.co.uk

12. Governing Law and Jurisdiction

These Terms and Conditions will be governed by, and construed in accordance with, the laws of England and Wales. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Version 1.0 Issued 1st February 2024

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Scilly Ferries Residents’ Club